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Privacy Statement

This Privacy Policy (Policy) sets out how we collect, store, use, process and disclose your personal information in connection with the provision of our website, your access and use of our website and any products or services we provide to you (Services).  The use of this website is subject to our Website Terms and Conditions of Use and this Policy.

By providing us with your personal information, you agree to the collection, storage, use and disclosure of your personal information in accordance with this Policy.

We may need to amend this Policy from time to time.  If we make any changes, then we will post an updated Policy on our website.  Any changes will take effect from the date we update and post the amended Policy, so please check this Policy when you access our website.


Collection of Personal Information

We will collect personal information about you when you visit certain areas of our website, subscribe to any communications from us, or otherwise voluntarily provide personal information to us.

When you provide us with personal information, that information may be stored and processed by authorised third parties (such as our third-party contractors), some of whom may be located outside of New Zealand.

Once you access the website, we and our third-party contractors, may collect information by using cookies and monitoring software such as pixel tags, web beacons, embedded web links, and similar technology. Information stored or collected regarding your usage of the Services helps us improve and offer the Services you need each time you visit.  This information may include Internet Protocol address, browser type, the date and time that you visit the website or access the Services, referring/exit pages and URLs, number of clicks, cookie information, what sites you view, and information about a mobile device.

Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies and other tracking or recording tools, if you wish to do so. Please also be aware that disabling cookies or similar tools may disable some of the features available through the website.

We may collect personal information, such as your email address, through user communications with our customer and technical support teams or when automated technical reports are generated in connection with a technical issue.

You have no obligation to provide any information requested by us. However, if you choose to withhold any information requested, we may not be able to provide you with the Services that depend on the collection of that information.


Use and Disclosure of Personal Information

We use your personal information in accordance with the New Zealand Privacy Act 2020.  We may use your personal information so that we can provide you with the Services and information, such as to provide customer support, to improve or update our Services, to communicate with you, to load the site accurately for you, to perform analytics on the site usage to optimise our site and to confirm any information you have provided us.

We may disclose your personal information to third party contractors to help us provide our Services and fulfil our contracts with you, as described above. For example,

  1. We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
  2. We may also disclose your personal information from time to time to our related parties and advisors for any of the purposes listed in this Policy.
  3. We may de-identify and aggregate data collected through the Services and use it for any purpose, provided such information does not identify you individually.

The personal information we collect will never be sold, traded or leased to any third party, except:

  • where you have authorised us to do so;
  • for the purposes of any sale, transfer or assignment of our business; or
  • if we are required or permitted by law to disclose such information.

We may access, preserve, and disclose personal information if we believe doing so is required or appropriate to: (i) comply with law enforcement requests and legal process, such as a court order or to facilitate court proceedings; (ii) respond to your requests; or (iii) protect users’, ours or others’ rights, property, or safety.

We will retain your information for as long as needed to provide you the Services and where necessary to comply with our legal obligations.

We will take reasonable technical and organisational precautions (including complying with generally accepted industry standards) to protect personal information that is held by us from unauthorised access, use, disclosure, alteration, or destruction.


International Users

All personal information collected by us is subject to New Zealand law. By choosing to access the Services or otherwise provide information to us, you agree that any dispute over privacy or the terms contained in this Policy will be governed by the law of New Zealand and agree to submit to the non-exclusive jurisdiction of the New Zealand courts.

If you are accessing the Services from the European Union or other regions outside of New Zealand with laws governing data collection and use, please note that you are agreeing to the transfer and processing of your information outside of your home jurisdiction. By providing your personal information to us, you consent to any transfer and processing in accordance with this Policy.

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • the provision of the Services;
  • compliance with our legal obligations;
  • to perform a task carried out in the public interest; and
  • for our legitimate interests, which do not override your fundamental rights and freedoms.

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision making using customer data that has a legal or otherwise significant effect using customer data.



A cookie is a small amount of information that’s downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance cookies. Cookies may make your browsing experience better by allowing the website to remember your actions. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimise your experience on our site and to provide our services.

Reporting and Analytics
Name  Function
_tracking_consent Tracking preferences.
_landing_page Track landing pages.
_orig_referrer Track landing pages.


The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. More information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as



Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Your personal information is collected and held by Douglas Pharmaceuticals Limited (and/or its ’related companies (as that term is defined in the Companies Act 1993)), having our offices at Central Park Drive, Lincoln, Auckland 0610, New Zealand.  References in this Policy to “we”, “our”, “us” or similar are references to Douglas Pharmaceuticals Limited (including its related entities (as that term is defined in the Companies Act 1993)).

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or erased.

The above rights apply if you are a resident of New Zealand, EEA and other countries. If you would like to exercise these rights, please contact us through the contact information below. If you would like to designate an authorised agent to submit these requests on your behalf, please contact us at the address below.

For any privacy related inquiries please contact our Privacy Officer at the following email address: or physical address: c/- Privacy Officer, Douglas Pharmaceuticals Limited, Central Park Drive, Lincoln, Auckland 0610, New Zealand.