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About us


Our sustainability vision is to get to carbon zero by 2040, protect the planet, and improve the lives of our people, patients, and community.

Our commitment

For over 55 years we’ve had great success, but we know in order to continue growing and thriving in the future, we need to focus on building a sustainable business that is profitable, cares for the planet, and improves peoples’ lives. We take our responsibility seriously and work to achieve a balance between the Environment, Social and Governance needs.

We continuously strive to improve our sustainability performance and are excited to see where this journey takes us.


We’re innovators, experimenters, and manufacturers. But this is done with respect to the environment. We are committed to protecting the environment for the future of all our stakeholders and community and are driven to become net zero by 2040, or sooner.

We invest a huge amount of effort and resources into recycling, reducing waste, and disposing of any by-products of manufacturing in an environmentally safe manner.

We reduce our impact on global warming through our commitment to reducing emissions with a target of 5% per annum.

Our journey so far

  • Achieved the Toitū carbonreduce certification twice for FY21 and FY22.

  • Recognised as finalists in the 2022 Toitū Brighter Future Awards in the Climate Action (biggest reduction) Large Organisation category.

  • Completed two EcoVadis audits – awarded and maintained our Bronze EcoVadis medal.

  • Sought feedback and ideas from our people through our engagement tool to identify areas for improvement across the business.

  • Launched various initiatives across our sites to reduce waste and save energy, including education around recycling and moving to 100% recyclable film for our lab coats – this is eliminating over 15,000 plastic covers from being sent to landfill each year!

Our reduction targets

Our goal is to reduce our carbon emissions by 5% per annum. We are focused on reducing our own carbon footprint rather than purchasing carbon credits to offset our carbon emissions, through a focus on reducing waste, minimising energy consumption by exploring renewable energy sources, and promoting responsible resource use.

Some of the initiatives already implemented include:

  • Transitioning from air to sea freight

  • Decreasing business travel

  • Moving to a hybrid vehicle fleet

  • Switching to LED lights

  • Upgrading utilities for lower energy solutions including our Air Handling Units, Electrical Switchboards, and Chiller Compressor

  • Optimising the schedule of our AHUs

  • Installing transducers on our main equipment to better measure energy consumption and identify further opportunities.

We have implemented a comprehensive Environmental Management System (EMS), which includes processes for monitoring, measuring, and continuously improving our environmental performance.


We believe we’ll achieve our mission, together, when we’re all at our best! We take our responsibility as a great employer seriously. It’s important to us that our people are paid fairly, have a safe working environment, good working conditions, and that they’re empowered to do their life’s best work.

Giving back to the community is an integral part of our culture. We are in the privileged position to be able to financially assist a number of deserving organisations through the Douglas Charitable Trust.

We put the Health, Safety and Wellbeing of our people first so they can thrive.

We are proud to embrace and celebrate our diversity and work hard to foster a strong sense of community and belonging.

We invest in Research & Development to develop innovative, competitive, and high-quality products to improve the lives of our patients.

We partner with suppliers and stakeholders who share our sustainable business values.

Our philanthropic efforts, in partnership with the Douglas Charitable Trust, are proudly directed towards the local communities in which we operate, supporting excellence in education, or funding leading-edge research within healthcare.

Our journey so far

  • Health, Safety & Wellbeing has been recognised as one of the key enablers in our business strategy and we’ve established the Health, Safety & Wellbeing Steering Group to drive this culture across Douglas. We also launched TIAKI (our Safety, Health, Hygiene & Environmental programme) and our THRIVE wellbeing programme to maintain momentum and focus.

  • Directed our leadership programmes on “doing good” through partnering with global development companies Three Hands and Big Bloom to deliver social impact projects.

  • Celebrated our people who are championing sustainability across Douglas and within the community through the launch of our sustainability category at our annual Douglas Excellence Awards.

  • Provided volunteering opportunities for our people to give back, including planting mangroves along the coastline in Sigatoka, Fiji; preparing native plant seedlings to help restore local bush at the Kaipātiki Project EcoHub in Birkdale, Auckland; and sorting and rescuing fresh produce at Fair Food, Avondale, to support them with their mission to feed people, not landfill.

  • Delivered a full calendar of events throughout the year to connect our people with our mission to improve lives and raise money for some worthy charities.

  • Kept our people updated on our progress through regular communications and promoted ways to minimise their environmental footprint at work and at home.


Douglas is a business founded on quality, integrity, product safety, and excellence. We are committed to conducting ourselves and business in an ethical and lawful manner. From the Board down, we focus on our legal obligations and on being a good corporate citizen.

We live by the principles of Good Manufacturing Practice which drives quality across everything we do. This means everything we make is documented, tested, checked, audited, and independently verified before it gets to the consumer. And we can trace every step and person involved in the manufacture of every single product.

We fully support the principles in the United Nations’ Declaration on Human Rights and the International Labour Organisation Declaration on Fundamental Principles and Rights at Work, including non-discrimination, freedom of association and collective bargaining, and freedom from forced and child labour. We seek to uphold human rights in all business activities.

Our ESG reporting is aligned with the UN’s Sustainable Development Goals (SDGs).

We engage with our employees, suppliers, customers, and government to understand, meet, or go beyond their ESG expectations.

We believe that the only way to ensure fair, consistent, and safe treatment of our people is to have written policies that provide guidance on our processes, and clearly define our expectations for behaviour and performance.

Our journey so far

  • Established our Environmental, Social and Governance (ESG) Steering Group in 2021 with support from passionate champions across Douglas and steered by our Board and Executive Leadership Team.

  • Conducted our first Materiality Assessment in late 2022 with Thinkstep.

  • Defined our sustainability vision and strategy for the next three years.

  • Joined the Sustainable Business Network as an Investor for Impact.

  • Delivered strong ESG business and reporting practices. Produced our first ESG Report to create accountability and report annually on how our sustainability journey is progressing.

  • Partnered with EAP Services to offer an external Ethics and Compliance Reporting Programme (whistleblowing).

  • Launched our Human Rights and Whistleblowing Policies and updated our Ethics statement in our Code of Conduct in line with the UN’s Sustainable Development Goals.

Materiality Assessment

In late 2022, we partnered with Thinkstep to conduct our first Materiality Assessment. This is a useful process that helps to form the foundation of our sustainability strategy by setting priorities based on stakeholder importance and business impact.

Thinkstep conducted targeted interviews with overseas and local suppliers, our Executive Leadership Team and Board, internal stakeholder focus groups, customers, our local community, and the Douglas Trust. This produced a significant amount of feedback which was then collated into the 17 topics that matter most to our stakeholders across the Environmental, Social and Governance spectrum.

It’s important to us that our people have their say in how we drive a more sustainable future, so we also engaged with our employees through an online survey so they could vote on what matters most to them.

The next step was to rank the 17 topics against their impact on our business, which was achieved through a workshop with 25 of our senior leaders from across Douglas. The highest ranked topics from our Materiality Assessment were identified as:

  • Health and safety

  • Putting the patient at the centre of everything we do

  • A business for the long-term

  • Building an engaged workforce

These critical areas of importance are reflected in our sustainability and wider business strategies, and we continue to place a large amount of focus and investment in these areas.


Toitū Carbonreduce Certification

Toitū is a leading New Zealand-based certification agency that measures emissions in line with ISO 14064-1: 2018 standards and Toitū requirements. The Toitū certification involves a rigorous evaluation process, which includes an in-depth assessment by an independent auditor of a company’s operations and environmental practices. We’re proud to have achieved the carbonreduce certification twice and been recognised for our outstanding achievements as finalists in the 2022 Toitū Brighter Future Awards in the Climate Action (biggest reduction) Large Organisation category.

EcoVadis Bronze Sustainability Rating

EcoVadis’ evidence-based ratings are validated by a global team of experts, and are adapted to more than 200 industry categories, 160 countries, and companies of all sizes. Its actionable scorecards provide benchmarks, insights, and a guided improvement journey for environmental, social, and ethical practices around the world. We have successfully completed two EcoVadis audits and maintained our Bronze medal.

Sustainable Business Network Investor for Impact

We are delighted to be members of the Sustainable Business Network, an organisation that combines expertise in sustainability with practical solutions to help businesses in New Zealand transform knowledge into action. As an Investor for Impact our support enables system change in the areas of climate, waste, and nature, and supports the restoration of New Zealand’s waterways through our contribution to Million Metres.

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